Our Complaints Procedure

Our Complaints Procedure

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Trustpilot Logo Excellent - 4.9 out of 5 3601 Verified Reviews

Paul TrustPilot 5 Star

Really easy to secure a long term lease vehicle. Having lived overseas and only returning to the UK for health reasons and unable to work. I...

Leased a TOYOTA YARIS HATCHBACK 1.5 Hybrid Icon 5dr...

Julie Webb TrustPilot 5 Star

Very helpful, kept me informed through the entire process.

Leased a NISSAN JUKE HATCHBACK 1.0 DiG-T N-Connecta...

Marc Walsh TrustPilot 5 Star

Great company, communication was brilliant and all queries answered

Leased a SUZUKI SWACE ESTATE 1.8 Hybrid Motion 5dr...

Tracey TrustPilot 5 Star

The process from start to finish was quick and seamless. I did not expect it to be so slick! Jim was amazing at explaining everything, very...

Leased a VOLKSWAGEN TIGUAN ESTATE 1.5 eTSI 150 Elegance...

Colin Miller TrustPilot 5 Star

Fast and straight forward procedures that make car leasing an easy process to follow. Very helpful staff that guide you through the process...

Leased a HYUNDAI TUCSON ESTATE 1.6T 48V MHD Ultimate...

Symon Sutherland TrustPilot 5 Star

Great service from Matt , very smooth and helpful , turnaround was very quick . Highly recommend

Leased a TOYOTA RAV4 ESTATE 2.5 PHEV Design 5dr C...

Callum TrustPilot 5 Star

Friendly and quick service

Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid...

James Turner TrustPilot 5 Star

First Class Service and so helpful and clarity.

Leased a NISSAN JUKE HATCHBACK 1.0 DiG-T N-Connecta...

Annar Glenton TrustPilot 5 Star

The whole process of leasing a car was so straightforward and trouble free. The communication was excellent and my vehicle was delivered promptly...

Leased a NISSAN LEAF HATCHBACK 110kW N-Connecta 39kWh...

Gabby TrustPilot 5 Star

Very efficient service from Rivervale. Jake was really helpful and responded quickly. Would definitely recommend and would use again.

Leased a HYUNDAI KONA ELECTRIC HATCHBACK 160kW Advance...

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